Retail Shop Frequently Asked Questions

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Q: What are the shop hours?

A: Shop hours for our three different locations are listed here. Our shops are closed on major holidays, the day after Thanksgiving, and between Christmas Eve & New Year’s Day.

 

Q: Can I try on uniforms before I buy if I don't live near the three shops?

A: Yes! Our Chico, Eureka, and Santa Rosa offices offer try-on sizing by appointment. Email shop@gsnorcal.org for try-on appointments at these locations. 

  • The Eureka office is located at 3203 T St, Eureka, CA 95503

  • The Chico office is located at 2511 Floral Ave, Chico, CA 95973

  • The Santa Rosa office is located at 4825 Old Redwood Hwy, Santa Rosa, CA 95403

 

Q: I heard the Alameda shop is closed. What’s the story?

A: The Alameda shop will be opening November 15, 2023! When visiting during shop hours, you will need to use the touchscreen to contact "Desk, Reception" in Suite 200 in order to access the shop. 

 

Q: What if I can’t make it to the shop during shop hours?

A: You can place an order for pick up or shipping using our online order form or by emailing us at shop@gsnorcal.org. Our shop email queue is monitored Monday through Friday from 9a -4p

 

Q: How do I place an order?

A: You can place an order for pick up or shipping using our online order form or by emailing us at shop@gsnorcal.org. Our shop queue is monitored Monday through Friday from 9a -4p.

 

Q: What forms of payment do you accept?

A: We accept all major credit cards and GSNorCal Cookie Reward cards. ApplePay and GPay are accepted in shops. We are not currently accepting cash or checks.

 

Q: Can I use my GSNorcal Cookie Reward Card to pay?

A: Yes! We accept GSNorcal Cookie Reward Cards (they never expire). These cards can be used in shops and via the online order form or via email at shop@gsnorcal.org. If you are placing an order via email or the retail form, just include the 15-digit reward card number with your request.

 

Q: Can I get my order shipped to me from the local shop?

A: Yes! Please be sure to include your shipping address when you submit your order via the online order form or via email at shop@gsnorcal.org.

 

Q: How much do you charge for shipping?

A: We charge a flat rate of $2.95 for all orders under $99. All orders with a pre-tax total of $99 and above ship for free. Additional shipping charges may apply to oversize items or special order items.

 

Q: What shipping carrier(s) do you use?

A: We ship all packages via the United States Postal Service (USPS). Generally speaking, we ship all packages via First Class Mail. Packages may ship via Parcel Post or Priority Mail depending on their weight. Package tracking is available for most items.

 

Q: Do you offer overnight shipping?

A: In certain cases, USPS Priority Mail Express service may be available, which is usually guaranteed next-day delivery. The cost for this service starts at $26.00 and increases based on the weight of your parcel. It may or may not be available depending on the time of day you place your order, the day you place your order, item availability, and staff capacity.

 

Q: What is your return policy?

A: Returns are accepted within 60 days with a receipt, excluding: books, sale/clearance items, dated/discontinued items and special/custom orders. Items must be in the original packaging and have the tags on. After 60 days, a shop credit will be issued in lieu of a refund. Receipts are required for all returns/exchanges on fun-patches.

 

Q: Can I return old badges that my troop never used?

A: Yes! They must be unopened and not discontinued.  If you do not have your receipt and/or it is more than 60 days since purchase, a shop credit will be issued.

 

Q: What do I do if I need to return something but do not live near a shop?

A: Please mail the items back to us and we will process your return. Ship your items to:

Retail Returns

Girl Scouts of Northern California

1310 S Bascom Ave

San Jose CA 95128

Be sure to include your contact information (phone number & email), instructions for what to do with the return/exchange, including a return shipping address if you would like a shop credit or exchanged items mailed back to you.

 

Q: How do I know what you have in stock?

A: We carry all uniform items and all badges/earned awards for all levels. We also carry the full line of Girl Scout Official Apparel, a Girl Scout Build-a-Bear Workshop, and a variety of other Girl Scout and program-related items. You can email us at shop@gsnorcal.org to check stock levels.

 

Q: Do you offer any discounts?

A: We often run specials, which apply to orders placed via our online order form or via email at shop@gsnorcal.org.  Please check your emails from GSNorCal for updates on sale promotions and discount codes!

Additionally, we always offer a 10% discount to Lifetime Members (just show your lifetime member card at checkout or include it in your email order!) and to pre-orders placed to support Service Unit-sponsored Events.

 

Q: Can I place multiple orders using the same order form/email?
A: Sure! Please be clear about what items go on each order. We can provide as many separate invoices/transaction receipts as needed.

 

Q: I ordered something on girlscoutshop.com and want to return it. Can I return it to the shop?

A: The online shop is a separate business entity from GSNorcal. You can exchange or return them for shop credit at your local shop. If you would like a refund, please mail your items back to: Girl Scouts of the USA, GSM Customer Service Department, 100 Canfield Avenue, Randolph, NJ 07869-1106.

Q: I have a problem with an order I placed at girlscoutshop.com. What should I do?

A: The online shop is a separate business entity from GSNorCal shops. Please contact girlscoutshop.com customer service at:

1-800-811-9342, Monday - Friday, 8:00 a.m.- 4:30 p.m. EST or 

email: shopcustomerservice@girlscouts.org

Q: Can I use my GSNorCal Cookie Reward Card at girlscoutshop.com

A: Yes. Because the online shop is a separate business entity from GSNorCal you will need to convert the funds to an electronic gift card. You can request this conversion by completing the Reward Card conversion form. Please note: once you convert the funds, you cannot use them at GSNorCal shops or for GSNorCal camps, program fees, etc.

 

Q: I purchased an item in the shop and it is damaged. What should I do?

A: Please return it to us and we will get you a new one! You can bring it to the shop or mail it to us at:

Retail Returns

Girl Scouts of Northern California

1310 S Bascom Ave

San Jose CA 95128

If you are mailing a damaged item, please include a note specifying the type of damage and an address where we can mail the replacement.

 

Q: Do you sell the Daisy Promise Center and Daisy Petals individually?

A: Unfortunately, petals are only sold in the full pack. We sometimes have loose petals on hand that have been donated to share with others. Please email us at shop@gsnorcal.org to inquire.

If you have loose petals to share, please send them to us at:

Retail Petal Share

Girl Scouts of Northern California

1310 S Bascom Ave

San Jose CA 95128

 

Q: Is it true that Girl Scout Build-A-Bear will be permanently available in GSNorCal?

A: Yes! There is a permanent Build-A-Bear Workshop in the San Jose retail shop. It is available for walk-ins during regular shop hours. To schedule a large group, place an order for shipping, or to inquire about bringing GS Build-A-Bear to your event, email us at shop@gsnorcal.org.

 

Q: Does GSNorCal offer financial aid to help with the cost of a new uniform?

A: Yes! Any girl who needs it can request financial aid to help defray the cost of a new uniform by completing the uniform aid request form, found here.  Response can take 3-5 business days.

 

Q: I just earned my Gold Award. Can I get the award from the shop?

A: Absolutely and congratulations! If you would like the award shipped please send an email to shop@gsnorcal.org. Be sure to attach the award letter and your address. If you would like to pick it up at the shop, bring your award letter (no need to print), and we will happily supply it. There is no charge for your first standard Gold Award. A gold-filled Gold Award pin is available for purchase for $55.00.

 

Q: I just earned my Silver Award. Can I get the award from the shop?

A: Absolutely and congratulations! If you would like the award shipped, please send an email to shop@gsnorcal.org. Be sure to attach the award letter and your address. If you would like to pick it up at the shop, bring your award letter (no need to print), and we will happily supply it. The standard Silver Award pin is $9.00. The sterling Silver Award pin is $60.00.

 

Q: I just earned my Bronze Award. Can I get the award from the shop?

A: Absolutely and congratulations! If you would like the award shipped, please send an email to shop@gsnorcal.org. You can also purchase Bronze Award pins in our shops. No documentation is required to purchase Bronze Award pins. The Bronze Award pin is $9.00.

 

Q: I have a question that has not been answered here.

A: We would love to answer it! Send us an email at shop@gsnorcal.org. The email inbox is regularly monitored Monday-Friday.

 

 

 

 

 

 

 

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