gsLearn is GSUSA’s and GSNorCal’s Learning Management System. gsLearn offers volunteer role and course learning paths, as well as, several helpful individual courses to help you succeed in Girl Scouts. See the Required Volunteer Role Learning Index for more information.
| Question | Answer |
| How do I access gsLearn? | All registered volunteers with an active volunteer role are able to log in through their MyGS/My Account login. |
| I just registered today. When will I have access to gsLearn? | You will have gsLearn access as soon as you receive your Welcome email with the link to set up your password and log into MyGS. Please allow for up to 60 minutes for courses to populate in gsLearn. |
| Can I access gsLearn via a mobile app? | No, you will need to access gsLearn through your MyGS login on a web browser (Chrome is recommended). Logging in through MyGS gives you single sign-on access to your member profile. Within My Account, you can access not only gsLearn, but also My Household, My Troop (if you are a leader), My Profile, My Events, and Volunteer Toolkit. |
| I am a registered volunteer but I am not able to access gsLearn, and/or I get an Access Denied Error. | Make sure that you have a role assigned to you and that you fingerprinting is cleared. If all those things have been accomplished and you still cannot get in check your privacy settings on your device. Some automatically block the gsLearn and Volunteer Toolkit pop-up window. The following steps will walk you through how to resolve the issue. * Clear browser cache and browsing history * Ensure cookies are enabled * Try a different browser (Microsoft Edge, Firefox, Chrome, Safari) * Add cdns.gigya.com as a safe URL to any privacy/security extensions or settings on your device and/or browser. If the problem still persists, please reach out to us at info@gsnorcal.org or call 800-447-4475, ext. 0 Mon. – Fri. 9am-5pm. |
| What if I do not see any content on my Dashboard or in the Content Library? | If this is the first time you have logged in, please allow up to 60 minutes for the system to set up your account. Once your account is set up, you will see the 636 GSNorCal Online Learning course in your Dashboard/Home. This course will provide information on current course offerings, resources, and links to our current Volunteer Learning Portal for volunteer role training. |
| How do I find available learning paths/courses? | To find learning paths and courses, you will need to browse in the Content Library, the tab is on the top of the screen. * Use the search bar at the very top to enter keywords. * Once you find your desired learning path/course, click on it to see the modules you will need to take. * Please note that once you click into one module, you will be “enrolled” in the learning path/course and it will now show up on your Dashboard/Home. |
| Why don’t I see a learning/path course that I have enrolled in on my Dashboard/Home? | If you are not seeing a learning path/course that you should be assigned to go to the content library and then click the boxes that say, In Progress, Overdue, Not Started, and Completed to look at each one individually. If you are still not seeing your courses, you may have a duplicate account. Email info@gsnorcal.org for help. |
| What are those 3-digit numbers (636) in the learning path/course title? | gsLearn is an online learning management system that Girl Scout councils use nationwide. Those numbers differentiate which Council provided the content. Girl Scouts of Northern California’s council code is 636. Learning paths/courses provided by GSUSA, typically will have GSUSA in the title. |
| What if I have completed the entire course/learning path, but my completion was not tracked, what should I do? | If you completed a module, course, or learning path and your completion was not properly tracked, please contact us at info@gsnorcal.org. Include the name of the module, course, or learning path and what device/browser you are using. |
| I am having trouble in gsLearn with modules loading or a module getting stuck, what should I do? | Please note that Safari does cause many of the modules to get stuck. Whether you are on Safari or not, try clearing your browser’s cache or try a different browser. If the problem continues, contact us at info@gsnorcal.org |