Volunteer Cookie Resources

Announcements & Updates

Please note that in order to gain access to mandatory Troop Cookie Chair Training in gsLearn and gain access to Smart Cookies, you must first be properly rostered in MyGS as the Troop Cookie Chair. Make sure you are properly rostered by October 15, 2026. If you need to update or change your volunteer role, please submit this form.

Current resources for the 2027 season are still being created! Thank you for your patience, it’s going to be a great season!

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Mark your calendar and check back regularly for updates. Dates and details are subject to change.

Day December 2026
1 Mandatory Troop Cookie Chair Training launches in gsLearn
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Day January 2027
4
  • Smart Cookies access begins for volunteers who completed training
  • Digital Cookie Welcome Email is sent to begin storefront setup
  • Weekly Cookie Newsletters begin
5 Weekly Live Service Unit Q&A Webinars begin
6
  • Weekly Live Troop Cookie Chair Webinars begin
  • ilovecookies.org opt-out deadline
11
  • Digital Cookie launches
  • Cookie Program begins!
14 First round of booth selections—local service unit only
15 Second round of booth selections—local service unit only
16 Troop Initial Order due by 11:59 PM Pacific
17
  • Service units are locked out of Initial Order changes at 11:59 PM
19 Smart Cookies uploads for additional troop leadership begin
20 Returning Camper Registration Opens
21
  • Third round of booth selections—no limit on area or location
  • Returning troop deadline to submit the ACH Debit Form for bank account information in Smart Cookies
27 New Camper Registration Opens
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Day February 2027
3 Initial Order deliveries begin and run through February 9
10
  • In-person cookie booths begin
  • Cookie Donation Program Match runs February 10–14. For every package of Donation Cookies sold through Digital Cookie, council will match it. See the Troop Guide for details.
  • Deadline to opt out for an additional 15 cents per package. See the Troop Guide or Troop Proceeds module for details.
13
  • Cupboards open
  • Risk-Free Returns begin
18 Deadline for new troops to submit their banking information using the ACH Debit Form
19 National Girl Scout Cookie Weekend runs February 19–21
28 Risk-Free Returns end
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Day March 2027
1 Cupboard returns at 50% begin
21 Last day of the Cookie Program
26 Last day to return cookies as part of the 50% return program
28
31 ACH Credit Form due by 9:00 AM for any troops needing to edit their final ACH withdrawal
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Day April 2027
1 Final ACH: 100% of the amount due to council
5 Adventure Point Survey sent to caregiver email; due April 18
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Day May 2027
Early May Rewards arrive at service units
15 Girl Scout Day at the Zoo

Troop Cookie Chair Resources

Troop Cookie Chair Training will be available December 1 in gsLearn to volunteers who are properly rostered as Troop Cookie Chairs. If you are, training will appear on your dashboard in gsLearn. If you are having trouble locating it, make sure to check both the “Not Started” and the “In-Progress” tab. The training will appear in the “In-Progress” tab if you have already completed Mandated Reporter training.

You must complete either the 636 New Troop Cookie Chair 2027 or 636 Experienced Troop Cookie Chair 2027 based on your experience with the cookie program.

636 New Troop Cookie Chair 2027 gsLearn Tile
636 New Troop Cookie Chair 2027 Learning Path
636 New Troop Cookie Chair 2027 Learning Path
  • 636 Welcome to the Girl Scout Cookie Program 2027
  • 636 Girl Scout Cookie Program 2027
  • 636 Managing the Girl Scout Cookie Program 2027
  • 636 Smart Cookies Volunteer Training 2027
  • 636 Digital Cookie Volunteer Training 2027
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
    o Hot Topics | ilovecookies.org
    o Hot Topics | Palm Oil
636 ExperiencedTroop Cookie Chair 2027 gsLearn Tile
636 Experienced Troop Cookie Chair 2027 Learning Path
636 Experienced Troop Cookie Chair 2027 Learning Path
  • 636 Welcome Back to the Girl Scout Cookie Program 2027
  • 636 Girl Scout Cookie Program 2027
  • 636 Smart Cookies Volunteer Training 2027
  • 636 Digital Cookie Volunteer Training 2027
  • 636 Optional Experienced Refresher 2027 Course (Optional)
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
    o Hot Topics | ilovecookies.org
    o Hot Topics | Palm Oil

*Please note you may need to complete the 636 GSNorCal Mandated Reporter Annual Acknowledgment this year. This is just an electronic signature, and it takes a minute to complete

Once your Troop Cookie Chair Training is complete, including the survey, you will be granted access to Smart Cookies beginning January 4.

Uploads to Smart Cookies will happen daily January 4-12 and will continue to happen every Tuesday and Thursday thereafter. You must complete training before 12pm the day prior to upload, in order to be uploaded on Tuesday or Thursday (If you complete training Monday before noon, you will be uploaded by Tuesday EOD).

In order to gain access to mandatory Troop Cookie Chair Training in gsLearn and gain access to Smart Cookies, you must first be properly rostered in MyGS as the Troop Cookie Chair. Make sure you are properly rostered by October 15, 2026. If you need help with getting properly rostered complete this form, contact our main line at 800-447-4475, or email us at info@gsnorcal.org and request support from customer service. You can also visit the article Where can I access my Cookie Training? for instructions on updating or role in MyGS.

Smart Cookie Access for Troop Leadership

Volunteers like Troop Leaders or Troop Treasurers who will be supporting Troop Cookie Chairs this season and need access to Smart Cookies can complete the 636 Troop Cookie Volunteer Support 2027 Learning Path in gsLearn. Volunteers who complete the learning path will be uploaded to Smart Cookies beginning January 18.

Bunny Image button that jumps to Cookie Training Support

Training trouble? We’ve got you.

Can’t register? Course not loading? Not sure what to do next? Get the answers and support you need to keep moving forward.

Start with the Troop Cookie Guide—your go-to resource for planning and managing a successful Cookie Program with your troop. Together with the helpful resources below, it will give you the tools and information you need to guide families, support your Girl Scouts, and help your troop work toward its cookie goals!

Getting Started & Goal Setting

Cookie Knowledge & Program Information

Sales Skills & Customer Connections

Marketing & Promotion

Cookie Booth Resources

Cookie Donation Program

Cookie Donation Program is a community give-back project where entrepreneurs collect monetary donations toward the purchase of cookie packages for local organizations, such as food banks, military organizations, or hometown heroes. The council purchases the items to donate and distribute at the end of the program.

Smart Cookie

Smart Cookies Troop Cookie Chair User Guide has everything you need to know to use Smart Cookie. Check out the Quick Bites below for a quick reference on how to perform specific skill in Smart Cookie quickly!

Below are all the current trainings available from ABC Smart Cookies.

Topic Quick Bite Video
Getting Started
Smart Cookies Registration Quick Bite Video
Smart Cookies Tabs and Functions for Troops Quick Bite
Opt-Out of Individual Rewards Quick Bite
Initial Orders, Inventory and Transfers
Troop Initial Orders—Direct Sale Quick Bite Video
Transfers Quick Bite Video
Planned Orders Quick Bite Video
Managing Orders Quick Bite Video
Managing Orders Screen—Refine Search Quick Bite
Cookie Booths
Scheduling Booths—First Come, First Served Quick Bite Video
Smart Booth Divider—Single Booth Quick Bite Video
Digital Cookie Orders
Troop Direct Ship Orders Quick Bite
Troop Site Link and Troop Pickup Orders Quick Bite
Virtual Cookie Share Orders—Girl Links Quick Bite Video
Finances and Reporting
Financial Transactions Quick Bite
Smart Cookies Reports to Favorites Quick Bite
Reconciling Digital Cookie and Smart Cookies Reporting Quick Bite
Rewards and Season Closeout
Rewards Quick Bite Video
Season Closeout—Troop Checklist Quick Bite

Digital Cookie

For or a full list of all Digital Cookie Training for Volunteers and caregivers check out the Digital Cookie Training Resources page, but below is what you need to know as the TCC!

A PDF version of the Training Material Index for Volunteers and Digital Cookie volunteer flyer.

Troop leader standing in a basketball court
Topic Tip Sheet Video
Registration
Volunteer Login Tip Sheet
Forgot Password/Password Reset Tip Sheet
Unlock Account Tip Sheet
No Registration Email Tip Sheet
Site Setup
Service Unit Access Tip Sheet
Troop Dashboards Tip Sheet Video
Troop Site Setup/Links Tip Sheet Video
Troop Pickup Orders Tip Sheet Video
Troop Refunding Orders Tip Sheet Video
Troop Cheers Tip Sheet
Mobile App
Mobile App Booths Tip Sheet Video

SU Volunteer Resources

Service Unit Cookie roles are required to complete cookie training each year. There will be three opportunities for in person service unit volunteer cookie training. Please register and attend one live training session. If you could not attend an in-person training one of our Entrepreneurship Program staff will be in touch. You can review this recording of the live training any time throughout the program under the 636 Service Unit Cookie Program Overview 2027 course, which will be found in your role specific learning path.

Choose Your Training Location: SUper Cookie Summit Live Service Unit Training

Select the training location and attendance option that work best for your schedule. Training registration closes Sept 30, 2026.

Camp Bothin

November 7–8

Friday

  • Check-in: 7:00–8:00 PM

Saturday

  • Check-in: 8:00–8:45 AM for those arriving Saturday
  • Training: 9:00 AM–4:00 PM
  • Check-out: Stop by the information table before departing.
Register for Camp Bothin

Eureka Office

November 9
6:00–8:00 PM

  • Check-in begins at 5:45 PM.
  • Training runs from 6:00–8:00 PM.
  • Dinner will be provided.
Register for Eureka

Red Bluff Office

November 10
6:00–8:00 PM

  • Check-in begins at 5:45 PM.
  • Training runs from 6:00–8:00 PM.
  • Dinner will be provided.
Register for Red Bluff

Included at All Locations

Volunteer Hoodie | Each registered volunteer will receive one hoodie. Select your size during registration; adult sizes S–4XL are available. Hoodies will be distributed at the training.

Volunteer Water Bottle | Each attending volunteer will also receive a thank you water bottle, to help you stay hydrated and on your A-game to continue supporting your Troops and your Girl Scouts.

Service Unit Rally Order Pickup | Service Unit rally orders will be available for pickup at each training location. Order forms will be sent to SUCPAs in late August and must be submitted by September 30.


gsLearn Training

Click on your service unit volunteer role below, to view or being your service unit level cookie straining.

SUCPAs must complete their full learning path to gain access to Smart Cookies. Click on the learning path link below to begin, or view what it contains.
636 Service Unit Cookie Program Advisor 2027 Learning Path 

  • 636 GSNorCal Mandated Reporter Biennial Course (Mandatory)
  • 636 GSNorCal Mandated Reporter Annual Acknowledgment (Mandatory)
  • 636 Getting Started as a Service Unit Cookie Program Advisor (Mandatory)
  • 636 Service Unit Cookie Overview 2027 (Optional)
  • 636 Smart Cookies Volunteer Training 2027 (Mandatory)
  • 636 Digital Cookie Volunteer Training 2027 (Mandatory)
  • 636 SU – Troop Cookie Chair Training 2027 (Optional)
  • 636 Service Unit Q&A Recorded Webinars 2027 (Optional)
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
636 Service Unit Cookie Program Advisor 2027 gsLearn Tile

If you attended the any of the three live in-person SUper Cooke Summit Training, you have already received credit for 636-Service Unit Cookie Overview 2027 and do not need to retake it, but you will still need to complete any remaining required courses in your learning path.


Service Unit Booth Coordinator

 Click on the learning path link below to begin, or view what it contains.
636 Service Unit Booth Coordinator 2027 Learning Path–Coming Soon

  • 636 GSNorCal Mandated Reporter Biennial Course (Mandatory)
  • 636 GSNorCal Mandated Reporter Annual Acknowledgment (Mandatory)
  • 636 Getting Started as a Service Unit Booth Coordinator (Mandatory)
  • 636 Service Unit Cookie Overview 2027 (Optional)
  • 636 Service Unit Booth Coordinator Training 2027 (Optional)
  • 636 Smart Cookies Volunteer Training 2027 (Mandatory)
  • 636 Digital Cookie Volunteer Training 2027 (Mandatory)
  • 636 SU – Troop Cookie Chair Training 2027 (Optional)
  • 636 Service Unit Q&A Recorded Webinars 2027 (Optional)
  • 636 Girl Scout Cookie Program 2027– Hot Topics (Optional)
636 Service Unit Booth Coordinator 2027 gsLearn Tile

Role-Specific Training Reminders

  • Mandatory live Booth Coordinator Training on November 19th at 7pm
  • Join Zoom Meeting | Meeting ID: 582 060 5999 |Passcode: Booths
  • The session will be recorded and added to the Booth Coordinator Learning Path, under the 636 Service Unit Booth Coordinator Training 2027 course for those you cannot attend or wish to rewatch it later.

Service Unit Initial Order Coordinator

Click on the learning path link below to begin, or view what it contains.
636 Service Unit Initial Order Coordinator 2027 Learning Path–Coming Soon

  • 636 GSNorCal Mandated Reporter Biennial Course (Mandatory)
  • 636 GSNorCal Mandated Reporter Annual Acknowledgment (Mandatory)
  • 636 Getting Started as a Service Unit Initial Order Coordinator (Mandatory)
  • 636 Service Unit Cookie Overview 2027 (Optional)
  • 636 Service Unit Initial Order Coordinator Training 2027(Mandatory)
  • 636 Smart Cookies Volunteer Training 2027 (Mandatory)
  • 636 Digital Cookie Volunteer Training 2027 (Mandatory)
  • 636 SU – Troop Cookie Chair Training 2027 (Optional)
  • 636 Service Unit Q&A Recorded Webinars 2027 (Optional)
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
636 Service Unit Initial Order Coordinator 2027 gsLearn Tile

Role-Specific Training Reminders


Service Unit Rewards Coordinator

Click on the learning path link below to begin, or view what it contains.
636 Service Unit Rewards Coordinator 2027 Learning Path–Coming Soon

  • 636 GSNorCal Mandated Reporter Biennial Course (Mandatory)
  • 636 GSNorCal Mandated Reporter Annual Acknowledgment (Mandatory)
  • 636 Getting Started as a Service Unit Rewards Coordinator (Mandatory)
  • 636 Service Unit Cookie Overview 2027 (Optional)
  • 636 Smart Cookies Volunteer Training 2027 (Mandatory)
  • 636 Digital Cookie Volunteer Training 2027 (Mandatory)
  • 636 SU – Troop Cookie Chair Training 2027 (Optional)
  • 636 Service Unit Q&A Recorded Webinars 2027 (Optional)
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
636 Service Unit Rewards Coordinator 2027 gsLearn Tile

Click on the learning path link below to begin, or view what it contains.
636 Service Unit Cookie Program Mentor 2027 Learning Path –Coming Soon

  • 636 GSNorCal Mandated Reporter Biennial Course (Mandatory)
  • 636 GSNorCal Mandated Reporter Annual Acknowledgment (Mandatory)
  • 636 Getting Started as a Service Unit Cookie Program Mentor (Mandatory)
  • 636 Service Unit Cookie Overview 2027 (Optional)
  • 636 Smart Cookies Volunteer Training 2027 (Mandatory)
  • 636 Digital Cookie Volunteer Training 2027 (Mandatory)
  • 636 SU – Troop Cookie Chair Training 2027 (Optional)
  • 636 Service Unit Q&A Recorded Webinars 2027 (Optional)
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
636 Service Unit Program Mentor 2027 gsLearn Tile

SU Volunteers & Council Cupboard Clerks

Click on the learning path link below to begin, or view what it contains.
636 Cookie Cupboard Clerk 2027 Learning Path–Coming Soon

  • 636 GSNorCal Mandated Reporter Biennial Course (Mandatory)
  • 636 GSNorCal Mandated Reporter Annual Acknowledgment (Mandatory)
  • 636 Getting Started as a Cookie Cupboard Clerk (Mandatory)
  • 636 Service Unit Cookie Overview 2027 (Optional)
  • 636 Cookie Cupboard Clerk Training 2027 (Optional)
  • 636 Smart Cookies Volunteer Training 2027 (Mandatory)
  • 636 Digital Cookie Volunteer Training 2027 (Mandatory)
  • 636 SU – Troop Cookie Chair Training 2027 (Optional)
  • 636 Service Unit Q&A Recorded Webinars 2027 (Optional)
  • 636 Girl Scout Cookie Program 2027 – Hot Topics (Optional)
636 Service Unit Cookie Cupboard Clerk 2027 gsLearn Tile

Role-Specific Training Reminders

  • Mandatory live Cookie Cupboard Clerk Training on November 17, 2026, at 7PM
  • Join Zoom Meeting |Meeting ID: 582 060 5999 | Passcode: Cupboards
  • This training will be recorded and added to the Council Cupboard Clerk learning path, under the 636 Cookie Cupboard Clerk Training 2027 course

Completing the mandatory training will be required to receive your cupboard initial order. If you have any questions about your role as a Cookie Cupboard Volunteer or training contact Namrata Soni at 408.648.4833 or email Nsoni@gsnorcal.org.

Training trouble? We’ve got you.

Can’t register? Course not loading? Not sure what to do next? Get the answers and support you need to keep moving forward.

Start with the Service Unit Cookie Guide—your go-to resource for supporting troops throughout the Cookie Program. Together with the resources below, it will help you answer volunteer questions, guide families to the right information, and support Girl Scouts across your service unit as they work toward their cookie goals.

Smart Cookies

Smart Cookies Service Unit User Guide has everything you need to know to use Smart Cookie. Check out the Quick Bites below for a quick reference on how to perform specific skill in Smart Cookie quickly!

Below are all the current trainings available from ABC Smart Cookies.

Topic Quick Bite Video
Getting Started
Smart Cookies Registration Quick Bite Video
Smart Cookies Tabs and Functions for Troops Quick Bite
Opt-Out of Individual Rewards Quick Bite
Initial Orders, Inventory and Transfers
Troop Initial Orders—Direct Sale Quick Bite Video
Transfers Quick Bite Video
Planned Orders Quick Bite Video
Managing Orders Quick Bite Video
Managing Orders Screen—Refine Search Quick Bite
Cookie Booths
Scheduling Booths—First Come, First Served Quick Bite Video
Smart Booth Divider—Single Booth Quick Bite Video
Digital Cookie Orders
Troop Direct Ship Orders Quick Bite
Troop Site Link and Troop Pickup Orders Quick Bite
Virtual Cookie Share Orders—Girl Links Quick Bite Video
Finances and Reporting
Financial Transactions Quick Bite
Smart Cookies Reports to Favorites Quick Bite
Reconciling Digital Cookie and Smart Cookies Reporting Quick Bite
Rewards and Season Closeout
Rewards Quick Bite Video
Season Closeout—Troop Checklist Quick Bite

Digital Cookie

For or a full list of all Digital Cookie Training for Volunteers and caregivers check out the Digital Cookie Training Resources page, but below is what you need to know as a volunteer.

A PDF version of the Training Material Index for Volunteers and Digital Cookie volunteer flyer.

Troop leader standing in a basketball court
Topic Tip Sheet Video
Registration
Volunteer Login Tip Sheet
Forgot Password/Password Reset Tip Sheet
Unlock Account Tip Sheet
No Registration Email Tip Sheet
Site Setup
Service Unit Access Tip Sheet
Troop Dashboards Tip Sheet Video
Troop Site Setup/Links Tip Sheet Video
Troop Pickup Orders Tip Sheet Video
Troop Refunding Orders Tip Sheet Video
Troop Cheers Tip Sheet
Mobile App
Mobile App Booths Tip Sheet Video

Have questions or need support in your Service Unit volunteer role? Join us for a live webinar every Tuesday evening at 7 PM beginning January 5 – March 16 with timely Cookie Program updates, role-specific guidance, and answers to your Service Unit-level questions. Register for the series today!

Service Unit volunteers are also welcome to attend the Wednesday evening webinars for Troop Cookie Chairs (TCCs). Because those sessions are designed specifically for troop-level support, we kindly ask that Service Unit questions be saved for the Tuesday evening Q&A sessions.

Missed a webinar? Don’t worry you can find the slide decks and recordings in the Service Unit Cookie Volunteer Google Drive.

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Cookie Training Support

If you complete training and decide to revisit a module, select REVIEW CONTENT, do not click START OVER.

When the module tells you to click “Next” its referring to the next button in the module at the bottom of the screen (see orange arrow). Do not click “Next Module” in the green gsLearn banner, as it will skip the current training you are in and take you to the next one, leaving the current training incomplete. Click the next button at the bottom of the screen to go to the next slide within the current training.

If you completed training, and it is not registering, do not retake training, contact onlinelearning@gsnorcal.org. Verify your training completion in gsLearn via the Achievements tab.

Some volunteers may notice brief delays or loading hiccups while completing cookie program training—especially around release dates and deadlines when lots of folks are logged in at once.

The good news: there’s no issue with the training, and your progress isn’t lost. This is usually just a temporary slowdown due to high traffic or individual internet/device bandwidth.
A few things that can sometimes impact performance include time of day and household internet use (for example, if others in your home are streaming, gaming, or on video calls at the same time).

If things feel slow, these tips often help:
• Close extra browser tabs
• Clear your cache or try a different browser
• Log out, wait a few minutes, and log back in
• Step away and come back later if you can

Pro Tip: clicking repeatedly can actually slow things down while the system catches up. In many cases, logging out and returning later is the quickest fix.
If you are experiencing issues with your completions registering, please pause and reach out to the Entrepreneurship Program Team at info@gsnorcal.org.

We truly appreciate your patience and the time you’re giving to support Girl Scouts. We are one council, one mission, and this program wouldn’t be possible without you. Thank you for all you do!

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Cookie Hotline Schedule

Should you have any questions throughout the cookie program, that you cannot find answers to within the resources provided, feel free to call the Cookie Hotline at 800-447-4475 ext. 6 or email us at info@gsnorcal.org. Please allow for 1-2 business day for a response.

Hotline Schedule

January 5-29 | Mon.– Fri. 9AM – 7PM

January 16 | Sat. 9AM – 7PM for Initial Order Support

February 1- March 21 | Mon. – Sun. 9AM – 7PM

Hotline Closed

Monday January 18, 2027 in observance of Martin Luther King Jr Day

Monday February 15, 2027 in observance of President’s Day

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Last updated on October 1, 2026

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